About Neovega

About Us

• Neovega Lighting supplies general and architectural lighting, including downlights, linear and magnetic lighting, track lights, wall and outdoor lights, alongside switches, sockets, and ceiling fans. For this draft, Penscott Corporation is identified as the brand operator; confirm the contracting entity and personal information controller before publication.
• The terms “you,” “your,” “visitor,” and “customer” refer, as applicable, to any individual or entity accessing this website, communicating with us, or purchasing our products.

Eligibility

By using this website, you confirm that:

• You are at least 18 years of age, or you are accessing the website under the supervision of a parent or guardian.
• You are able to provide accurate and complete information when submitting an inquiry or communicating with us.
• You will use the website only for legitimate purposes and in accordance with these Terms.
• You will not intentionally misuse the website, its content, or its functionality.

Website Access & Inquiries

• You do not need to create an account to browse our lighting catalog or view publicly available product information.
• You may contact Neovega Lighting through our website, email, phone, social media channels, or physical showrooms regarding products, pricing, availability, specifications, projects, or other inquiries.
• You are responsible for providing accurate and current information when submitting an inquiry or communicating with us.
• Submitting an inquiry does not constitute an order, reservation, or confirmed purchase.
• Product availability, pricing, specifications, and other information should be confirmed with our team before making a purchase or project decision.

Products & Pricing

• All product descriptions, images, specifications, dimensions, colors, finishes, and other product information displayed on this website are provided for reference and are intended to be as accurate as reasonably practicable.
• Actual products may vary slightly from their appearance or representation on the website due to photography, lighting conditions, screen or device settings, natural variations in materials, finishes and textures, and reasonable manufacturing tolerances.
• Please contact Neovega Lighting for current prices and quotations. Any displayed price is subject to confirmation before order acceptance; the quotation should identify taxes, delivery charges, installation charges, and other applicable fees.
• We may update the catalog, product specifications, and availability. Changes do not automatically alter the terms of an already accepted order; any material change will be communicated to the customer.
• If product information or pricing displayed on the website contains an error, we may correct the information as soon as reasonably practicable.
• Product availability is not guaranteed by its appearance on the website. Please contact us to confirm current stock or availability.

Orders & Payment

• The Neovega Lighting website primarily serves as an online catalog for discovering and viewing our lighting collection. Unless expressly indicated otherwise, products displayed on the website are not purchased directly through an online checkout.
• Customers interested in purchasing a product may contact Neovega Lighting or visit one of our physical showrooms for current pricing, availability, payment options, and purchase assistance.
• A product inquiry, quotation request, or discussion with our team does not by itself constitute a confirmed purchase.
• An order is considered confirmed only after the applicable purchase requirements communicated by Neovega Lighting have been completed.
• Available payment methods may vary depending on the showroom, product, transaction, or sales channel. Our team will provide the applicable payment information during the purchase process.
• Before acceptance, we may decline an order because of unavailability, suspected fraud, payment issues, or a material quotation error. Any cancellation after acceptance will be handled under the agreed order terms and applicable law, including the return of amounts due to the customer.
• Any bank charges or third-party transaction fees associated with a customer’s chosen payment method may be the customer’s responsibility where applicable.

Shipping & Delivery

• Delivery options, charges, service areas, and applicable conditions will be communicated during the purchase process.
• Free-delivery eligibility, if offered, must be confirmed in the quotation. [FOR REVIEW: approve Neovega delivery areas, charges, and any minimum purchase threshold; no Ambient delivery threshold has been adopted.]
• Delivery dates and timeframes provided by Neovega Lighting are estimates. Actual delivery times may vary because of product availability, scheduling, weather, traffic, holidays, or circumstances beyond our reasonable control.
• Fragile fixtures, ceiling fans, and lighting systems may require special handling, coordinated delivery, or separate installation arrangements.
• Customers are responsible for providing complete and accurate delivery information. Incorrect or incomplete information may result in delays or additional delivery charges.
• If a delivery attempt cannot be completed because the customer is unavailable or the delivery information provided is inaccurate, additional delivery arrangements or charges may apply.

Returns, Refunds, & Cancellations

• Returns, exchanges, refunds, and cancellations are governed by our separate Return and Refund Policy, which forms part of these Terms. Customers should review the Return and Refund Policy before completing a purchase.

Product Installation & Electrical Safety

• Unless expressly included as part of the purchased product or service, installation is not included with product purchases.
• Lighting fixtures should be installed, wired, mounted, and tested by an appropriately qualified professional and in accordance with the product’s installation instructions and applicable safety requirements.
• Customers should follow the product instructions and obtain qualified installation assistance. Responsibility for damage caused by improper installation, misuse, or unauthorized modification will be assessed on the facts; this provision does not exclude liability or consumer remedies protected by law.

Intellectual Property

• All website content, including text, graphics, logos, icons, product photography, videos, product information, layout, and design, belongs to Neovega Lighting / Penscott Corporation or is used with appropriate permission.
• You may browse and use the website content for personal and informational purposes.
• You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use website content for commercial purposes without our prior written permission.

Showroom Visits

Product availability, pricing, displays, finishes, and promotions may vary between our website and physical showrooms.

Because availability can change, we recommend contacting the relevant showroom or our customer service team before visiting if you are looking for a particular product.

Published showroom information and locations requiring confirmation for this draft are:

• Makati — LRI Design Plaza, 210 Nicanor Garcia Street, Makati City.
• Robins Design Center — 31 Meralco Avenue, Ortigas Center, Pasig City. Published branch contact: +63 928 676 0167; neovegalighting.rdc@gmail.com.
• Sta. Rosa — CW Home Depot Sta. Rosa, Laguna.
• Alabang — CW Home Depot Alabang, Muntinlupa City.

Limitation of Liability

• Neovega Lighting and its confirmed operating entity take reasonable care in providing website information and products. Any limitation of liability applies only to the extent permitted by Philippine law and does not exclude liability for which exclusion is prohibited, or remedies available for defective or misdescribed goods.

Warranty

• Certain products may include a manufacturer’s, supplier’s, or retailer’s warranty. Where applicable, warranty details may be provided with the product, purchase documentation, quotation, or other information supplied by Neovega Lighting.
• Please confirm the warranty period, covered components, exclusions, and claims procedure for the specific model before purchasing; no uniform warranty period is promised in this draft.
• Warranty coverage may not apply to damage resulting from misuse, improper installation, unauthorized repair or modification, normal wear and tear, or use outside the product’s intended conditions.
• Please contact Neovega Lighting for warranty information applicable to a specific product.

Third-Party Links

• This website may contain links to third-party websites or services, including social media platforms, maps, communication services, and other external websites. We do not control these third-party websites and are not responsible for their content, availability, privacy practices, security, or terms and conditions. The inclusion of a third-party link does not necessarily imply endorsement, sponsorship, or affiliation unless expressly stated.

General Terms

Indemnification

• You are responsible for your unlawful misuse of the website or infringement of another person’s rights. Any claim for resulting loss remains subject to applicable law and does not extend to loss caused by our own unlawful conduct.

Force Majeure

• Neovega Lighting will not be responsible for a failure or delay in providing products or services where the failure or delay results from circumstances reasonably beyond our control, including natural disasters, extreme weather, public emergencies, government actions or restrictions, labor disputes, supply-chain interruptions, transportation disruptions, or delivery service failures.
• Where reasonably practicable, we will take appropriate steps to minimize disruption and resume normal operations.

Severability

• If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent reasonably possible.

Entire Agreement

• These Terms, together with our Privacy Policy, Return and Refund Policy, and any specific terms provided in connection with a product, quotation, promotion, or purchase, constitute the terms governing your use of the Neovega Lighting website and applicable interactions or transactions with us.

Assignment

• Neovega Lighting / Penscott Corporation may transfer its rights or responsibilities under these Terms in connection with a business restructuring, merger, acquisition, or transfer of the business.
• You may not transfer your rights or responsibilities under these Terms to another party without our prior written agreement where such consent is reasonably required.

Changes to These Terms

• We may update, amend, or modify these Terms from time to time to reflect changes to our website, products, services, technologies, or business practices. Updated Terms will be published on this page with a revised “Last Updated” date. We encourage you to review these Terms periodically to stay informed about changes that may affect your use of the website or interactions with Neovega Lighting.

Governing Law & Dispute Resolution

• These Terms are governed by Philippine law. Please contact Neovega Lighting with any purchase or service concern and provide relevant receipts, product details, and supporting photographs. Direct resolution does not prevent you from seeking assistance from the DTI, another competent regulator, or the appropriate court.

Contact Information

If you have questions about these Terms and Conditions, our products, or your interactions with Neovega Lighting, please contact us:

• Email: neovegalighting@gmail.com
• Phone: +63 928 676 0167 [Published Robins Design Center branch number; confirm current main customer-service number.]
• Showrooms: LRI Design Plaza, Makati; Robins Design Center; CW Home Depot Sta. Rosa; CW Home Depot Alabang, Muntinlupa City

Information We Collect

• We may collect the following categories of personal information:
• Identity and Contact Information: Full name, email address, phone number, and other contact details you provide when submitting an inquiry or contacting us.
• Inquiry Information: Product interests, project requirements, preferred lighting designs, showroom inquiries, and other information included in your request.
• Communication Data: Messages, inquiries, feedback, or other correspondence submitted through our contact form, email, phone, or social media channels.
• Technical and Usage Data: IP address, browser and device information, security logs, and website activity, to the extent collected by the website tools actually deployed. [FOR REVIEW: confirm analytics, cookies, form logs, and hosting configuration.]
• Marketing Preferences: Your preferences regarding promotional emails, announcements, or other communications, where applicable.

How We Collect Information

We collect personal information:

• Directly from you when you submit a contact form, make a product inquiry, request information, communicate with our team, or visit one of our showrooms.
• Automatically through cookies and similar technologies as you browse our website.
• Through third-party platforms when you choose to communicate with Neovega Lighting through services such as social media.

How We Use Your Information

We use your personal information to:

• Respond to product inquiries and requests.
• Provide information about product specifications, pricing, and availability.
• Assist you in choosing lighting suitable for your space or project.
• Respond to lighting-system, compatibility, specification, and project inquiries; any special-order request remains subject to confirmation.
• Coordinate showroom visits and customer assistance.
• Send requested information and customer service communications.
• Send promotional communications where you have chosen to receive them.
• Understand website usage and improve our website, catalog, products, and services.
• Maintain the security and proper operation of our website.
• Keep appropriate business and customer service records.

How We Handle Your Information

• We process personal information for a specific, lawful purpose under the Data Privacy Act of 2012. Depending on the activity, the basis may be consent, steps requested before a contract or contract performance, a legal obligation, or legitimate interests that do not override your rights. Marketing consent, where used, is optional and may be withdrawn. [FOR REVIEW: map each actual processing activity to its lawful basis.]

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Website Service Providers: Providers that assist with website hosting, maintenance, security, and technical support.
• Communication Providers: Services that help us manage email, customer inquiries, notifications, or other communications.
• Analytics Providers: Services that help us understand website traffic and visitor interactions.
• Business Service Providers: Third-party providers that support our internal operations and customer service.
• Professional Advisors: Consultants, accountants, or other professional advisers where reasonably necessary.
• Business Transfers: Information may be transferred as part of a business restructuring, acquisition, merger, or similar transaction.
• Access is limited to information necessary for the relevant purpose and subject to appropriate safeguards. We may also disclose information where required by law or a lawful request from a competent authority. [FOR REVIEW: identify actual providers and recipients.]

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and settings.
• Support website functionality.
• Understand how visitors navigate and interact with our website.
• Analyze website traffic and performance.
• Improve our website, content, and lighting catalog.
• You may control cookies through browser settings and any consent controls provided on the website. Where required, optional tracking will be enabled only after consent. [FOR REVIEW: inventory cookies, purposes, providers, duration, and the consent mechanism before publication.]

Data Storage & Security

We implement reasonable organizational, physical, and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. These measures may include:

• Secure transmission of website information.
• Access controls limiting personal information to authorized personnel.
• Appropriate website and system security measures.
• Careful selection of service providers that handle information on our behalf.
• However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, absolute security cannot be guaranteed.

Data Retention

We retain personal information only as long as necessary for the stated purpose, applicable recordkeeping requirements, or the establishment, exercise, or defense of legal claims.

• Inquiry records: retain for the period approved in the company retention schedule. [FOR REVIEW: insert the approved period and deletion trigger.]
• Purchase, invoice, and warranty records: retain for applicable statutory requirements and the relevant warranty or claims period.
• Marketing records: retain while the subscription remains active; keep only necessary suppression records after withdrawal to respect the opt-out.
• Technical logs and analytics: apply the approved retention periods for each deployed service. [FOR REVIEW: confirm actual provider settings.]
• When retention is no longer justified, securely delete or anonymize the information, subject to applicable legal holds and necessary backup handling.

Your Privacy Rights

As a data subject under the law, you have the right to:

• Be Informed — know how your personal data is being collected and processed.
• Access — obtain a copy of the personal data we hold about you.
• Correct — request correction of inaccurate, outdated, or incomplete personal data.
• Object — object to the processing of your personal data, including for direct marketing purposes.
• Erasure or Blocking — request the deletion or blocking of your personal data, subject to applicable retention requirements.
• Data Portability — request a copy of your personal data in an electronic format, where applicable.
• Damages — seek appropriate remedies if your personal data is inaccurate, incomplete, outdated, false, improperly obtained, or used without authorization.
• File a Complaint — raise a complaint or concern if you believe your personal data has been handled improperly or your privacy rights have been violated.

To exercise your rights, contact us using the Contact Information below. We may request proportionate verification of identity and will respond within applicable legal timeframes. You may also raise a complaint with the National Privacy Commission.

Children's Privacy

• Our website, lighting catalog, products, and services are intended for a general audience and are not specifically directed toward children. We do not intentionally request personal information from children through our website. If we become aware that personal information has been provided by a child without appropriate authorization, we may take reasonable steps to remove the information.

International Data Transfers

• Where a service provider processes information outside the Philippines, we remain accountable for personal information under our control and apply appropriate contractual and organizational safeguards. [FOR REVIEW: confirm actual providers, processing locations, and transfer arrangements.]

Third-Party Links

• Our website may contain links to third-party websites or platforms, including social media pages, maps, and other external services. This Privacy Policy applies only to Neovega Lighting and does not govern how third-party websites or platforms collect or use information. We encourage you to review the privacy information of any third-party service you choose to use.

Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, or business practices. Any updates will be published on this page with a revised Last Updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

Contact Information

For privacy questions or rights requests, contact our designated privacy representative. [FOR REVIEW: insert the approved data protection officer or privacy contact, email, telephone, and controller address. General customer-service contacts below may route the request until confirmed.]

• Email: neovegalighting@gmail.com [Published catalog contact; confirm current general-inquiry inbox.]
• Phone: +63 928 676 0167 [Published Robins Design Center branch number; confirm current main customer-service number.]
• Showrooms: LRI Design Plaza, Makati; Robins Design Center; CW Home Depot Sta. Rosa; CW Home Depot Alabang, Muntinlupa City

Return Eligibility

For a change-of-mind return or exchange, the request must meet the conditions approved and disclosed by Neovega Lighting before purchase. [FOR REVIEW: approve whether these returns are offered and the request period.] The conditions below concern voluntary non-defect returns; statutory remedies for defective or misdescribed goods remain available.

• The product is unused, uninstalled, and in its original, resalable condition.
• The product is returned in its original packaging, including applicable accessories, manuals, mounting hardware, and bundled items.
• The customer provides an official receipt or other accepted proof of purchase.
• The product meets the conditions under Non-Returnable Items for voluntary non-defect returns.
• Requests outside the approved voluntary return conditions may be declined. Any restocking fee must be approved and disclosed before purchase. These conditions do not remove statutory remedies for defective or misdescribed goods.

Non-Returnable Items

The following exclusions may apply to voluntary non-defect returns, subject to approved terms disclosed before purchase. They do not automatically exclude remedies for defective, unsafe, or misdescribed goods:

• Products that have already been installed, wired, mounted, altered, or used.
• Products identified as Final Sale, clearance, or liquidation items.
• Custom, made-to-order, or personalized lighting fixtures.
• Products damaged due to misuse, accidents, improper installation, unauthorized repair, modification, or electrical work after purchase or delivery.
• Products missing required original packaging, parts, accessories, or proof of purchase.
• Bulbs, light sources, or consumable components that have already been used or installed.

Damaged, Defective, or Incorrect Items

Please report damaged, defective, or incorrect items promptly so we can assess the concern. [FOR REVIEW: approve a recommended reporting window.] A recommended reporting window does not automatically extinguish rights or remedies available under applicable law.

To help us assess your concern, please provide:

• Your official receipt or other proof of purchase.
• Clear photographs or videos showing the product and the reported issue.
• Photographs of the packaging, where applicable.
• A brief description of the issue.

Once the concern has been reviewed and verified, Neovega Lighting will advise you of the appropriate resolution based on the nature of the issue, product availability, and applicable warranty conditions. The resolution may include repair, replacement, exchange, or refund, as appropriate.

How to Request a Return, Exchange, or Refund

To request a return, exchange, or refund:

• Contact Neovega Lighting. Contact our customer service team or the showroom where the product was purchased within the applicable timeframe. Please provide your proof of purchase and details of your concern.
• Coordinate the return. Our team will provide a return address and handling instructions. Prior coordination helps prevent loss or damage and does not remove statutory rights.
• Prepare the product. Where applicable, securely pack the product using its original packaging and include all relevant parts, accessories, and documentation.
• Return the product. Bring the product to the designated Neovega Lighting showroom or follow the return arrangements provided by our team.
• Await inspection. Neovega Lighting will inspect the product and review the circumstances of the request before confirming whether the return, exchange, or refund is approved.

Return & Delivery Costs

• If a return is required because Neovega Lighting supplied a verified damaged, defective, or incorrect product, applicable return or delivery arrangements will be coordinated with the customer.
• For other approved returns or exchanges, any applicable transportation, pickup, delivery, or return costs will be communicated before the return is completed.
• Customers arranging an authorized return should ensure that the product is properly packaged to prevent damage during transportation.
• Responsibility for damage during return transport will depend on the agreed arrangements and circumstances. Use suitable packaging and retain shipping documentation.

Refund Process

• After inspection, we will communicate the outcome and reasons for the decision. [FOR REVIEW: approve the assessment timeframe in business days.]
• Approved refunds will be issued through the original payment method where practicable, or another method agreed with the customer. [FOR REVIEW: approve the processing timeframe in business days.]
• Refund processing times may vary depending on the payment method, financial institution, and circumstances of the transaction.
• Where applicable, original delivery charges or other service charges may not be refundable unless the return results from a verified damaged, defective, or incorrectly supplied product.
• A restocking fee may apply only to an approved voluntary non-defect return under terms disclosed before purchase. [FOR REVIEW: approve or remove the fee.]

Exchanges

Where exchanges are offered, customers may request an exchange for another eligible product, finish, color, or model, subject to:

• The following conditions apply to a voluntary exchange:
• The return eligibility conditions in this Policy.
• Inspection and approval of the original product.
• Availability of the requested replacement product.
• Any applicable difference in price.
• If the replacement product costs more than the original product, the customer will be responsible for paying the difference.
• If the replacement product costs less, the applicable adjustment will be handled according to the arrangements communicated by Neovega Lighting.
• If the requested replacement is unavailable, Neovega Lighting will advise the customer of the available alternatives.

Cancellations

• Cancellation requests should be made directly with Neovega Lighting as soon as possible after a purchase or order has been confirmed.
• For standard products, contact us before dispatch where possible. Cancellation eligibility and any agreed charges depend on the order status and terms disclosed before acceptance. [FOR REVIEW: approve the cancellation cutoff.]
• Once an order has been dispatched or delivered, it may no longer be cancelled and will instead be subject to the applicable return conditions in this Policy.
• For special-order or customized products, contact us before sourcing or customization starts. [FOR REVIEW: confirm whether Neovega offers these orders and approve cancellation and deposit terms.]
• Custom or made-to-order products may no longer be eligible for cancellation once production, customization, or sourcing has started.
• Any approved cancellation and applicable refund will be communicated directly to the customer.

Warranty Claims

• Certain products may include a manufacturer’s, supplier’s, or retailer’s warranty against defects in materials or workmanship.
• To raise a warranty concern, please contact Neovega Lighting and provide:
• Your official receipt or other proof of purchase.
• A description of the issue.
• Supporting photographs or videos, where appropriate.
• Warranty claims are separate from standard return or exchange requests and are subject to the warranty conditions applicable to the specific product.
• Warranty coverage may not apply to damage caused by misuse, improper installation, unauthorized repairs or modifications, accidents, or normal wear and tear.

Showroom Purchases

Showroom purchases are subject to the terms disclosed and agreed at purchase and applicable Philippine law. A different showroom procedure cannot remove mandatory consumer rights.

Our showroom locations are:

• Makati — LRI Design Plaza, 210 Nicanor Garcia Street, Makati City.
• Robins Design Center — 31 Meralco Avenue, Ortigas Center, Pasig City. Published branch contact: +63 928 676 0167; neovegalighting.rdc@gmail.com.
• Sta. Rosa — CW Home Depot Sta. Rosa, Laguna.
• Alabang — CW Home Depot Alabang, Muntinlupa City.

Customers requesting a return, exchange, refund, or warranty assessment should provide their official receipt or other accepted proof of purchase.

For product-specific concerns, customers may contact the showroom where the purchase was made or contact Neovega Lighting directly.

Customer Rights

• This Return and Refund Policy describes Neovega Lighting’s standard procedures for handling returns, exchanges, refunds, cancellations, and product concerns. Nothing in this Policy is intended to restrict any rights or remedies that cannot otherwise be excluded.

Changes to This Policy

• Neovega Lighting may update or modify this Return and Refund Policy from time to time. Any updated version will be published on this page with a revised “Last Updated” date. For a purchase already completed, the return and refund conditions communicated or applicable at the time of purchase will generally remain relevant to that transaction.

Contact Information

For questions about this Policy or to request assistance with a return, exchange, refund, cancellation, or warranty concern, please contact Neovega Lighting:

• Email: neovegalighting@gmail.com [Published catalog contact; confirm current general-inquiry inbox.]
• Phone: +63 928 676 0167 [Published Robins Design Center branch number; confirm current main customer-service number.]
• Showrooms: LRI Design Plaza, Makati and Robins Design Center, Pasig [Confirm current branch list, addresses, and hours.]

Product Inquiries & Purchases

Shipping & Delivery

Payments

Returns, Refunds & Exchanges

Products & Warranty

Website & Catalog

Showrooms

Contact Information

If you couldn’t find the answer you’re looking for, our team is happy to help. You can reach us through any of the following:

• Email: neovegalighting@gmail.com [Published catalog contact; confirm current general-inquiry inbox.]
• Phone: +63 928 676 0167 [Published Robins Design Center branch number; confirm current main customer-service number.]
• Contact Form: Visit our contact us page [FOR REVIEW: confirm the new contact-page URL and form before publication.]
• Showrooms: LRI Design Plaza, Makati; Robins Design Center; CW Home Depot Sta. Rosa; CW Home Depot Alabang, Muntinlupa City